Return, Refund and Exchange Policy

  • Return and Exchange Eligibility
    Products purchased are generally not eligible for return, refund, or exchange, except under the following circumstances:
    • The customer receives an item different from the one ordered.
    • The product delivered does not correspond with the specifications, product description, features, or other details stated on the company’s website.
    • The item is received damaged, defective, spoiled, or otherwise not in proper condition upon delivery.
    • The delivery has exceeded the timeframe specified in the company’s Shipping Policy.
  • Evidence Required for Refund Claims
    Customers requesting a refund must submit the following supporting evidence:
    • A complete and uninterrupted unboxing recording that clearly shows the parcel before opening, delivery/shipping label, packaging, and the product received.
    • A video demonstrating the product’s initial use, where applicable.
    • Clear photographs, order information, and any additional documents or evidence requested by the company for verification.
  • Submission of Requests
    All return and refund applications must be submitted to nexues.trading@outlook.com within 24 hours after the item has been received.
  • Late or Incomplete Claims
    Requests received after the stated 24-hour period, or requests submitted without the required supporting evidence, will not be accepted or processed.
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